Services
Frequently Asked Questions (FAQ)
Rates
Do you take my insurance? Like many private practices in MA, Healing Re-Imagined is an out-of-network provider. This means while most of us do not accept insurance directly, we actively support clients who have out-of-network insurance coverage to secure reimbursement. We encourage you to contact your insurance company directly to assess the cost before beginning treatment to find out what your deductible is, what the reimbursement rates are for your chosen type of psychotherapy, and what the "allowed amount for CPT code 90834 (individual therapy, 90847 (couples or family therapy).
What are the clinicians’ rates?
Individual clinician's fee schedule varies depending on the type of treatment (individual adult, couples, child/teen, or family) and on session length (45 or 60 minutes). Out-of-network costs range from $35 to $225 per session, with most out-of-network insurances covering 50%-80%, depending on the plan.
Each therapist has a limited number of sliding scale slots, most often scheduled in the 11 a.m. to 3 p.m. time window, which are assigned at the therapist's discretion. The intake session is slightly higher (+$50) due to the extended length and review of intake documents.
Fees are typically paid online by credit card overnight following the session.
After your first session we provide a clear, easy to read superbill including all the codes needed to submit directly to your insurance.
Can you recommend lower-fee alternatives?
Our goal is to help you find the right match for you, within our practice or beyond. Below are a few trusted community counseling options with sliding scale.
Free Therapy & Low Cost Resources Coming soon…
Rates vary for adults, children, couples, families, and groups, so please reach out to discuss these and any other logistics of beginning.
We accept payment by credit card, check, Ivy, all are secure methods of payment. Payment is due at time of service.
*A note on sliding scale payment: We recognize the financial commitment you are making and we can discuss what fee is practical and feasible for you to pay at this time. This enables us to keep such things in mind as they may change over time: if someone loses a job or wins the lottery, for example, we discuss this. We aim to co-create a safe space where such conversation is welcome and workable.
Out of network clients pay “out of pocket.” We are dedicated to accessibility of services. Thus we work with clients to figure out a payment scale, system, and schedule that can respect all our needs.
See below for more details and considerations about insurance reimbursement.
Do I accept insurance for therapy?
Yes, Jocelyn is currently in-network with:
Optum:
- BCBS
- Cigna
- United Healthcare
- Oxford
- Oscar
- Harvard Pilgrim
- United Healthcare Student Resources
- UMR
- All Savers (UHC)
Aetna
If your insurance plan has out-of-network benefits for behavioral health (therapy) , you may be eligible for partial reimbursement of my fee, after you have met your deductible. My clients pay me directly, and then (if they have out-of-network benefits) they submit to their insurance company for possible reimbursement.
However paying privately for therapy can be costly, so some of my clients opt to use their insurance (if they have an out-of-network benefit) to help pay for our work together.
If you choose to use your insurance to pay for therapy, please contact your insurance company prior to our first visit to verify your benefits and get clarification about the limits of your coverage, authorizations, deductibles and co-payment amounts.I can provide support and documentation for you to submit to your insurance company.
I would be considered an [out-of-network provider][1]. You can check out this article for more information on the remimbursement process. Some people also choose to use a third-party app like Reimbursify to submit and manage claims. For your convenience, I have registered my practice with Reimbursify, to submit and manage claims. If you have more questions, feel free to read over my “out-of-network FAQs” page or contact me.
If you’re unsure about your benefits, I encourage you to call your insurance and ask the following questions:
Does my plan include out-of-network behavioral health benefits?
- If so, is there a deductible? What is it?
- What is the “allowable rate” for psychotherapy? (with an independently licensed social worker)
- What percentage of the allowable rate will be reimbursed?
- Is there a limit on the number of sessions I can attend in a given time period using out-of-network benefits?
- What is the process for submitting out-of-network receipts?
Why would someone choose not to use their insurance?
Sometimes using insurance to pay for therapy can impose some limits or restrictions on our work together.
It is important to be aware that in order for your insurance company pay for your therapy, you must be given a psychiatric diagnosis from the American Psychiatric Association’s Diagnostic and Statistical Manual. As part of your medical history, this diagnostic label and your therapeutic information could affect your eligibility or premiums for your life/disability insurance. Additionally, managed care insurance companies may require the release of clinical information regarding your therapy in order to authorize visits beyond those initially approved, and they may only agree to pay for sessions if the insurance company deems it to be “medically necessary”.
Clients who elect to self-pay, instead of using their insurance, often do so because they do not want or need a psychiatric diagnosis, they do not meet “medical necessity” insurance requirements, or because they wish to meet more frequently than their insurance plan allows.
When deciding whether or not to use your insurance for therapy, it can be useful to weigh the advantages and drawbacks associated with insurance versus paying for treatment on your own. I encourage you to contact your insurance company directly to find out more about their privacy policies, limits of treatment, and authorization requirements for future sessions. Additionally, I am available to help you explore this issue and support you in your decision making process.
Where is your office located?
I work remotely from my home office as well as in-person in North Cambridge.
What is the secure site you use?
I use only HIPAA-compliant platforms, Therapy Notes or Zoom.
Secure Client Portal: After scheduling your first appointment, you will be given access to the secure client portal. From the portal, you will be able to review required paperwork prior to your first session and will be able to access important documents about telehealth policies.
How do I prepare for our first session?
If virtual, you prepare as you would for in-person session. Wear appropriate clothing, have your questions or notes prepared if possible, and come with a pen and pad of paper.
Ideally you have a good Internet connection, privacy, and avoid other distractions.
Secure Client Therapy Portal
After scheduling your first appointment you will be given access to the secure client portal. From the portal, you will be able to complete required paperwork prior to your first session and will be able to access important documents about my practice policies.
I don’t live in Massachusetts. Can I still work with you?
Yes! I currently provide individual and group coaching across many states.
My license is in the state of Massachusetts, requires that you must be in Massachusetts to receive therapy services from me.
What does working together look like?
I am licensed to offer therapy exclusively online at this time by video in MA. I also offer coaching remotely by both phone and video, as preferred, with clients from across the country. My practice is mostly online, through Zoom, a secure video conferencing platform. Do you live in my local area? I can see you in person, if you live close enough. In any case, please reach out to me and you can ask any questions you may have!
In-person | Phone | Video
We can discuss what you would most like to address in a free phone or video consultation and further discuss rates at that time.
You may want to ask yourself these questions when choosing someone to work with!
Coaching is not therapy. What’s the difference?
Coaching is different from therapy, which focuses on working through emotions and experiences. Coaching with me is short-term and focuses on setting and achieving goals. It is more directive and solution-focused than therapy.
Coaching
Action Oriented
Inquiry
Accountability
Requests
Goal Setting
Strategic Planning
Phone & Email
Virtual & In-Person
Therapy
Thoughts/Feelings Oriented
Listening
Reflecting
Confronting
Interpreting
Diagnosing
Face-to-Face & Virtual sessions
Since this is a coaching relationship and not therapy, this means that every single session ends with, “Okay, now this week, go out and practice this skill or tool” rather than, “Our time is up. See you next time.” Therapy is an important part of the work, and if you’re looking for coaching and are ready to make change in your life, I would love to connect and see if we might be a good fit.
How long is an appointment? Good question. Sessions are about 55-minutes long.
Do you have an attendance or cancellation policy?
Yes. I have a 24-hour cancellation policy. I charge the full session fee for appointments that are Late Cancellations/No Shows unless you are experiencing an emergency. Anything less than that is considered a Late Cancellation/No Show.
If possible, I will try to reschedule you to a later time during the week so you don’t have to pay the fee, but I cannot guarantee this.
What are the next steps in getting started?
It all starts with a consultation. Together, we’ll decide if we’re the right fit and how I can best help you.
The first session together is a consultation, where part of the job is for both of us to determine whether an ongoing treatment relationship makes sense. If mutually agreed upon, follow up sessions can be scheduled and the formal treatment relationship will commence.
Sessions may be structured with a focus on building insight about strengths and barriers, planning actions, exploring readiness to change, or addressing barriers to progress. Coaching rather than therapy can be particularly useful to individuals who are looking for a time-limited and focused approach to an area where you feel stuck.
How often will we meet?
The total anticipated length of work varies depending on the client’s individual needs and can be discussed following an initial assessment.
Depending on the individual, the goal, and the context, our work can occur over a single session, or over a set of several sessions. Ongoing assessment will help us collaboratively know it’s time to start talking about your next steps. In the beginning, we typically meet weekly and depending on your progress, we can adjust e according to your needs and goals.
The work is a fluid process and there may be times where you will need to be meet less frequently. By the same token, there may be times where we may need to be seen more often. There are no rules for how long this should take. We will work together in identifying and measuring progress based on what success or growth looks like for you. Progress requires work between coaching sessions.
Do you only work with cis-gender females? And what about men?
Nope. A person’s gender assignment, gender identity, or gender expression are not defining factors for working with me.
Of note, I am in the process of developing a new clinical therapy group for male-identified survivors of sexual abuse. Visit Group page to learn more.
Can working together really help me?
I can provide you with support, validation, coping skills, and strategies to change your perspective and your behaviors. Working together can give you greater peace of mind and help you tolerate difficult feelings and situations. My goal is to create as safe, and non-judgmental space as possible for you to express yourself authentically.
Of course I cannot change other people or external circumstances. I may provide tools, feedback, and guidance, but I don’t give advice or answers. If you’re new to this work, there may be days when our work may make you feel a bit worse before you feel better.
How can I tell if a therapist/coach is a good fit for me?
A good relationship with anyone -- including your therapist or coach -- depends in large part on chemistry. It also depends on transparency. If we work together, I encourage you to let me know if something I say rubs you the wrong way, or if I do anything to let you down. Disappointment is inevitable in any relationship (and in life!); the goal is to work through it together.
How do I schedule my appointments?
E-mail me at JocelynEve28@gmail.com or call me at (617) 863-7606. I will make every effort to get back to you within 24 hours, and usually before that during the business week.
Can you tell me more about the initial consultation?
The session is for you to tell me about your situation and ask me questions about how I work and what methods I would use to help you. It also gives you a sense of my personality and what it’s like talking to me.
By the end of the consultation, you should have a good idea of whether or not you want to work with me. The first session also gives me information on how I can best meet your needs; if I feel that I’m not the right fit for you, I will give you an appropriate referral to someone else I think could help you.
How much does each session cost?
My fee is $200 per session.
Explore my website (coaching, therapy, groups, consulting) to learn details about the offerings. Rates may be negotiated as I believe in the importance of accessibility for everyone, especially for individuals with marginalized identities. While our work together is an investment in yourself, it should not be financially out of reach. I offer a sliding scale, based upon your own financial circumstances and constraints. When we meet for an initial consultation, we can discuss.
How much do your trainings, workshops, consultations, retreat offerings cost?
An initial consultation is free. We’ll talk for 20 minutes, and start to figure out if we're a good fit to work together and what will be most useful to you. Then, I’ll be able to give you a cost estimate.
Costs vary depending on the nature of the service. For example, hourly consulting ranges from $50-$200 per hour, local trainings start at $750 (for a short, community-based training , and out-of-town trainings start at $1000 + travel.
· I value ensuring all services are accessible to the communities and organizations that need them. If the initial estimate for what you need is beyond your budget, let me know, and we can problem-solve together and see what might be possible.
· Travel expenses are sometimes a significant part of the overall cost of an out-of-town training, workshop, group or retreat. I do my best to minimize travel expenses by planning far in advance, coordinating across more than one client in the same town, etc.
If costs are a barrier, please contact me to discuss what may be possible. I’d love to hear from you and see how I may be able to support you or help refer you to individuals and resources who may be a better match to meet your needs.
How far in advance do you book?
I can often initiate consulting right away. Trainings, workshops, group facilitation and retreats should be planned at least a month in advance, especially if it involves making travel arrangements.